Our equality policy for YDAP

We recognise the value of youth training and the important role it plays in enhancing quality of life for young people and are committed to ensuring that opportunities are accessible to all those who wish to get, or stay involved in learning and having fun. We use our Equality Policy for YDAP to support us with this as we continue to improve our equality work.

We want opportunities to be active to promote social inclusion, fair engagement, bring young people together and support young people to motivate to improve the of other young people. All individuals, organisations and brands who work or support our sector are responsible to challenge discrimination and promote inclusion. Where inequalities exist, we must recognise these and take steps to address them.

Our Terms and conditions

The contents of our website are for your general information and use. By continuing to browse and use our website, you are agreeing to comply with our terms and conditions. Please download and read these below. If you disagree with any part of these Terms and Conditions, please refrain from using our website and contact us on the email below.

It should be noted that YDAP may from time to time alter these Terms and Conditions in order to improve our services. It is recommended that you frequently check the document for any changes that may occur. This document can be considered to cover all departments and services provided by YDAP. These include but are not limited to YDAP.

Our privacy and cookie policy

We are committed to ensuring your data is protected and that all collected data is safeguarded and processed in line with the Data Protection 2018 and other applicable privacy laws.

Our privacy and cookie policy explain how we use and process personal data you give us by phone, email, online, survey and other correspondence methods. It further outlines our use of cookies and provides you with a point of contact if you wish to gain access to your personal data.

Feedback and complaints procedure

In line with our values, we strive to deliver and provide the best service to all our partners we support and serve. For us to improve the work we do, we welcome feedback and constructive criticism.

If you would like to discuss any issue informally, or have any feedback to share, please get in touch with nadia@ydap.org.uk

Formal complaints

If you feel your complaint has not been resolved through the informal process, or if your complaint is of a more serious nature, you can make a formal complaint by sending a letter or email addresses to nadia@ydap.org.uk, Tudor Rose, The Green, Southall, UB2 4BG with as much information as possible. The complaint will be recorded and an investigation undertaken.

If the above process does not provide a level of satisfaction, please write directly to Rix Gardner, Chief Executive Officer, who will review the procedures undertaken and decide if further action is necessary.